FAQ

Do you really offer FREE shipping to USA?

YES, initial shipping is 100% FREE for all USA orders! Regardless of item cost or quantity. F-R-E-E no small print.

Is expedited shipping available?

Express deliveries are available to the USA for $34.99. Most, but not all, USPS Express zones are 1 day deliveries. Check www.USPS.com for 2 day Express zones. We ship from 60030.

How much is International shipping?

$20 to anywhere outside the USA. Canada, Sweden, Germany, U.K. etc. Signature or Delivery Confirmation may be required.

Please allow 2 to 3 weeks (in metric) for shipments outside the USA. 

How long does it take to process my order?

Orders generally take approximately 24-48 hours to process before they are shipped. This may vary depending on the time the order was placed (e.g. weekends or after hours), credit verification time, etc. If there is a significant delay you will be contacted via phone and/or email.

Delivery times are good faith estimates, not iron clad guarantees. Occasionally there are delays in courier times which we cannot control (severe weather, worker strikes, crazed gunmen at the post office, etc.).

We appreciate your patience and do everything humanly possible to get you your order promptly. Nobody likes to wait – we get it. 

    What forms of payment does HockeyJerseyOutlet.com accept?

    We accept Visa, Master Card, and Paypal. No yen, francs, euros, pesos or goat trading. 

    What is returnable and not returnable?

    Items that are in new & unused condition (must have original packaging & tags) can be returned. YES.

    Apparel which has obviously been worn, stained or smells like smoke will be either returned at the buyer’s expense or donated to charity. NO, NO, NO!

    Custom orders are NEVER returnable. Who wants a “Symski #47” jersey? 

      Will hockeyjerseyoutlet.com match competitor’s prices?

      NO! There’s always someone, somewhere who’ll sell something for less. They may be going out of business, discontinuing items, or any variety of reasons (including knockoffs). Many times sellers have cut corners on quality or workmanship in order to guarantee the lowest prices. At hockeyjerseyoutlet.com we won't do that.

      hockeyjerseyoutlet.com sells only 1st quality jerseys and apparel from licensed vendors. Never irregulars, seconds or non-licensed (counterfeit) goods.

      At hockeyjerseyoutlet.com we promise to ALWAYS feature reasonable prices on everything we carry. We offer our best prices (typically 10-50% discount) and FREE Shipping to every customer, EVERY DAY. No special codes, secret handshakes, or “buyer’s clubs” required.

        Can’t decide what gift or size to buy?

        Hockeyjerseyoutlet.com Gift Certificates lets the recipient make any selection they’d like (within a budget of your choosing). We highly recommend the $500 package!  :-)

        Can I put my own name on a jersey?

        YES, you can put ANY personal name and number (well…other than Adolph Hitler, Charles Manson and those types of deranged psychos) on any jersey for $80 (Youth $70). We sew everything on and use a nameplate just like the pros. Please allow 3 weeks to order and sew lettering kits. 

        Are there any additional taxes?

        Illinois residents are charged 7% state sales tax – these funds help provide posh and comfy prison cells for our numerous jailed politicians (Blago, Ryan, Jackson, etc.).

        Other USA sales are not taxed.

        International import fees are determined by each country and are NOT included in the shipping fees or the hockeyjerseyoutlet.com listing price.

        What about returns? Is there a restocking fee?

        Any items can be returned for ANY reason within 30 days. A note from your mother is recommended, but not required. Returns and exchanges are processed at the buyer’s expense. Please email your request for a RA# prior to sending it back.

        There is a 10% restocking charge on all returns.

        Dogs or cats?

        We're definitely dog lovers - but not cat haters.

        George Carlin?

        Greatest comedian EVER. Hilarious, creative and socially conscious. A truly unique talent... Love the new crop of stand ups though: Amy Schumer, Hannibal Burress, Anthony Jeselnik, Jim Gaffigan, Jim Norton, Brian Regan and Gabriel Iglesias to name just a few. Loved Greg Giraldo and Patrice Oneal, too (RIP).

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